Refund & Returns Policy

We want you to genuinely love your Panther In The Room purchase. That's why we give you the opportunity to experience it in your own home.

30-Day Money-Back Guarantee

The Crystal Panther Glow is covered by our 30-Day Money-Back Guarantee.

We want you to see the lamp, feel its quality and experience the glow in your own space — completely risk-free.

You may unpack, set up and use your Crystal Panther Glow normally at home for up to 30 days from the date you receive it.

If you decide it isn't right for you, simply contact us within the 30-day period to request a return.

To be eligible for our 30-Day Money-Back Guarantee:

• The lamp must be returned in good condition and free from damage beyond reasonable use.

• All original components and accessories supplied with the lamp must be returned.

• Wherever reasonably possible, please return the lamp in its original packaging to help protect it during transit.

• You will need your order number or other proof of purchase.

To request a return, please contact us at support@pantherintheroom.com before sending your item back.

Once your return has been approved, we'll provide instructions on how and where to send your package.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Return Shipping for Change-of-Mind Returns

If you're returning your Crystal Panther Glow under our 30-Day Money-Back Guarantee simply because you've decided it isn't right for you, the cost of returning the lamp to us is your responsibility.

If your product is faulty, damaged on arrival or incorrectly supplied, please see the section below.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of receiving your order at support@pantherintheroom.com with your order number and, where possible, photographs of the item and packaging.

We'll assess the issue and work with you to make it right.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, Panther In The Room will cover reasonable return shipping costs where required.

The 48-hour notification request for delivery damage does not limit any rights or remedies you may have under the Australian Consumer Law.

Other Change-of-Mind Returns

For Panther In The Room products that are not specifically covered by our 30-Day Money-Back Guarantee, please contact us within 30 days of receiving your order to enquire about a return.

To be eligible, the product must generally be unused, undamaged and returned with its original components and packaging.

Exchanges

If you would like a different item, please contact us first.

Depending on the circumstances, the quickest option may be to return your original item and place a separate order for the new item.

Exceptions & Non-Returnable Items

Our 30-Day Money-Back Guarantee is designed to allow you to genuinely try the Crystal Panther Glow at home. It does not cover products that have been:

• Damaged through misuse, neglect or an accident after delivery

• Modified or altered

• Used in a manner inconsistent with their intended household use

• Returned with significant damage beyond reasonable trial use

• Returned without essential components or accessories originally supplied

Gift cards and personalised or custom-made products are also not eligible for change-of-mind returns.

These exclusions do not limit any rights you may have under the Australian Consumer Law.

Refunds

Once we receive and inspect your return, we'll let you know when your refund has been approved.

For eligible returns under the 30-Day Money-Back Guarantee, the purchase price of the returned product will be refunded to your original payment method.

Any original delivery charges paid by the customer are generally not refundable for change-of-mind returns.

Please allow time for your bank, credit card provider or payment service to process the refund after it has been issued.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. For other problems, you may be entitled to have the product repaired or replaced within a reasonable time.

Questions?

If you have any questions about a return, refund or your order, please contact us at:

support@pantherintheroom.com

We're here to help.