FREQUENTLY ASKED QUESTIONS

Everything You Need to Know

We’ve gathered the most common questions our community asks so you can get the answers you need-fast.

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Product Information

What is LED lighting?

LED lighting is a highly efficient and long-lasting form of illumination. It uses less energy compared to traditional bulbs, making it eco-friendly. Our lamps combine this efficiency with stylish designs to enhance your space.

Can the BRIGHTNESS BE ADJUSTED?

LED lighting is a highly efficient and long-lasting form of illumination. It uses less energy compared to traditional bulbs, making it eco-friendly. Our lamps combine this efficiency with stylish designs to enhance your space.

How long does the charge last?

Our LED lamps provide illumination for 8 to 12 hours on a single charge. This long-lasting performance ensures you can enjoy their beauty without frequent recharging. Perfect for cozy evenings or productive work sessions.

Do your lamps have adjustable brightness settings?

Absolutely! Our lamps are designed for easy installation, making them suitable for renters and homeowners alike. You can effortlessly add style and functionality to your space without any hassle.

Are replacement parts available if needed?

Yes, we stand behind the quality of our products. Each lamp comes with a warranty to ensure your satisfaction and peace of mind. If you have any issues, our customer service team is here to help.

Shipping & Delivery

Where do you ship ?

We currently offer free shipping across Australia.

Need it faster? Express shipping can be arranged at an additional cost - just get in touch and we’ll sort it out.

How Long will my PRE-order take to arrive?

The Aura Touch Lamp and The Dia Glow Lamp are currently available as a pre-order product.

Pre-orders ship between 15 Oct -25 October 2025 from our Melbourne warehouse. Orders placed today will be shipped as soon as stock lands - we’ll keep you updated along the way, and you can reach out anytime for an update.

Reserve now: Your card is charged at checkout to secure stock in our first batch.

Updates: We’ll email you at three milestones—production complete, in transit to us, and ready to dispatch.

Delivery times: After dispatch, AU metro delivery is typically 5-7 business days with tracked shipping.

Change of mind: Cancel anytime before dispatch for a full refund (or store credit—your choice).

After delivery: You still have our 30 day money back guarantee and 12-month warranty.

If dates move: If our ETA shifts by more than 7 days, we’ll notify you and you can keep, reschedule, or refund.

Need help? support@pantherintheroom.com — we reply within 02 business days.
This policy is in addition to your rights under the Australian Consumer Law.

how Can I track my order?

You’ll receive tracking info the moment your order is dispatched. If anything changes, we’ll let you know - that’s part of our Founder’s Promise.

HOW LONG WILL MY ORDER (IN STOCK) TAKE TO ARRIVE ?

Processing Time: 1-3 Business Days

Delivery Time: 4-7 Business Days

We offer trackable and secure shipping on all orders. You’ll receive tracking details in your confirmation email so you can monitor your delivery every step of the way.

If you have questions or need updates, feel free to contact us anytime at support@pantherintheroom.com

Lamp Care & Maintenance

How do I clean and maintain my lamp?

To keep your lamp in good condition, simply wipe it with a soft, dry or slightly damp cloth. Avoid using harsh chemicals or abrasive cleaners, as these may damage the surface. Always unplug the lamp before cleaning.

Are your lamps safe for outdoor use?

Definitely. The lamp is built to handle outdoor conditions, including light water exposure, cold weather, and direct sunlight. Occasional splashes or gentle rain are perfectly fine. Place it on your balcony, patio, or garden table and enjoy beautiful illumination in any season.

Are the lamps fully cordless or need constant plugging in?

Once charged, the lamp works completely wirelessly, so you can move it anywhere you like. It can also be used while plugged in, giving you uninterrupted light

Does Panther in the Room offer a warranty?

Absolutely. Every Panther in the Room lamp is covered by a 1-year warranty against manufacturing defects in materials or workmanship from the date of purchase. If you experience any issues or aren’t completely satisfied, we’re here to help.

Can I get a refund if I don’t like the product?

If you are not 100% satisfied with your order, we offer a 30-day money back guarantee*. To get your refund, please contact our support team via the Contact Us page.

We’re here for you

We’re committed to making sure you have the best experience with your lamp. For any questions, concerns, or support, please reach out to us at support@pantherintheroom.com

Bundle & Save on Brilliant Lighting

Create harmony in every corner of your home. Buy any 2 lamps and save 10%, or 3+ lamps and save 15%. The more you bundle, the more you brighten — for less.

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Panther In The Room respectfully acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, waters and community. We pay our respects to them, their cultures, and Elders past and present.